Humboldt-Universität zu Berlin - Digital Teaching

Questions on Studying

  • How do I get access to my courses on Moodle and Zoom as a student?

    Once you have registered for your classes in AGNES, you now need the passwords for your courses on Moodle and on Zoom. If you have not registered for your courses via AGNES yet, please do so immediately.

    For Moodle you need a password and for Zoom you need a Meeting ID and a password. You will get these from your course instructors.


    Please follow these steps:

    1. Once you have registered in AGNES, you will receive an e-mail with your course information and passwords. Please wait for this e-mail.

    2. If you have not gotten an e-mail yet: Please look up your course Moodle (by searching for your course’s number or it’s title. Look up if there are any notes from your course instruction in the course description on Moodle (e.g. that you need to register for this course via e-mail etc).

    3. If you cannot find any information on this from your course’s website on Moodle, please send an e-mail to your course instructor. You can find the e-mail address either in your cours’s details on AGNES under "Zugeordnete Person":

    If you cannot find your course instructor’s e-mail address on AGNES, try to look him or her up on the HU’s website:

  • I have a question regarding Zoom. Where can I get support?

    For any questions regarding Zoom, please consult the CMS’ website on Zoom first:

    The FAQs on Zoom give answers to the most frequently asked questions. Please check it out first.

    In case you cannot find your questions in the FAQs, you can use the open consultation hour on Mondays to Fridays at 10 a.m. 

  • Is HU-Zoom safe?

    We are aware of the criticism and current concerns. We try to communicate these in a transparent way along with the measures taken at HU. Please check our website concerning the issue:

    Please also read the data protection note that was developed together with HU’s data protection officer.

    We collect all questions regarding the use of Zoom in our specific Zoom-FAQs.

  • I have a question regarding Moodle. Where can I get support?

    Please use the information and consultation services of HU’s Moodle support team:

  • How can I set up online study groups?

    In order to set up a virtual room that you can fill with content (work sheets, audio/video files, minutes etc.) we recommend the use of Moodle. Moodle hols the big advantage that you can keep all relevant course material in one place for the whole semester.

    The benefit of Zoom is that you can talk live. You can use Zoom for your study groups. Students can pland and start meetings themselves and invite participants.

    For re-occuring events with several people chairing the session, Zooms offers the possibility to plan a meeting with several dates. At the very bottom of the page you can choose to designate several chairs for your meeting. To do this, you will need the e-mail adresses that your chairs used to register for HU Zoom.

    If you want to share files with your study group, you can set up a shared repository with HU-Box.

  • How can I access my HU computer desktop from home?

    Members of HU can access their desktop remotely. 
    You do not need a VPN-Internet connection anymore to get access. Please follow the instructions: 

    By getting access to your HU desktop via your browser or your remote desktop, you can continue using the HU licensed software. The HU desktop is a Windows desktop which offers many programms, among them e.g. the Microsoft office package and LibreOffice.  
    You can also access your personal HU network drive.

    For that you also do not need the VPN-Internet connection anymore.

    Please bear in mind that connection speeds may vary due to traffic. Thank you!

  • Does Zoom support assistive technology?

    HU Zoom supports all major assistive software (NVDA, JAWS, VoiceOver, Android Talkback).

    HU Zoom supports your individual contrast mode  (which you can set up in your computer settings if you are using Windows, iOS or Android) as well as Dark Mode (MacOS).

    If you are using bigger font sizes, Zoom supports these, too, if you have them set up in your computer's settings. If you have made settings for subtitles, Zoom will show these, too.

    You can use Zoom using the keyboard only. Here is an overview on all key combinations for Zoom:

  • Do you have any recommendations for an online 'netiquette' for teachers and students?

    Teaching and learning online and remotely in times of crisis is a great challenge for teachers and students. Treating each other with respect and understanding is always important and in the current situation even more so.

    All participants of online classes should be aware that digital classes will follow the same rules of conduct as classes on campus. For example, participants should use their own names. 
    It can be helpful to define some group rules at the beginning of the course and to refer to these rules, if necessary.

    The aim should be to prevent misunderstandings by communicating clearly from the very beginning and to create a productive learning atmosphere for all.

    The following basic rules might be helpful to establish:

    1. Digital classes follow the same standards of communication that are valid in classes on campus: Please restrain from insulting others or sharing private or inappropriate content. All participants should kepp an eye on their orthography and punctuation. Humour and Irony should be used with particular care in written communication as to prevent misunderstandings.
    2. Please respect copy rights and personal data: Do not share files and materials of others unless you have explicit permission to do so. Please make use of the academic citation rules and cite correctly. Please do not share screen shots or take pictures of teachers and students.
    3. Please unterstand that putting a course or a whole semester online is a big challenge for teachers and students. Mistakes and misunderstandings are inevitable. Do not led yourself (or your criticism) be led by a false feeling of anonymity. If you want to criticize something, do so in a professional and constructive way: reach out via e-mail, chat or zoom and also show empathy for each other and for the unusual situation.

    Further ideas for class rules, you can finde here: